01
Issue and follow-up portal
An interdepartmental issue and complaint system for organisations that run several departments. Anyone raises an issue against a department; its supervisor and manager are notified; the supervisor assigns the work; and the manager verifies the closure — deliberately never the supervisor who handed it out.
Roles are held per department, so one person can be a supervisor in one and a manager in another. Configurable SLA targets, a role-aware dashboard, attachments, Excel export, email notifications, Google sign-in and an audit trail, in a bilingual English and Indonesian interface.
Outcome areas: workflow and approval systems, role-based access control, operational reporting, notification and escalation.
02
Warehouse and order fulfilment platform
A platform giving a distribution and warehousing business real-time control over fulfilment, replacing spreadsheets and status calls with one searchable source of truth. Every invoice is timestamped through warehouse intake, picking, checking, team-lead approval, warehouse admin, reception and finance sign-off.
Each transition is attributed to whoever made it, so management sees how long a stage takes and who handled it. Staff are routed by role to a workspace built for their job, inventory is tracked by location with shipping-receipt validation, and every view is searchable with one-click Excel export.
Outcome areas: fulfilment tracking, role-based access control, inventory and stock movement, operational reporting, REST API integration.